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Sample Complaint Policy for Federal Programs
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A parent, student, employee, or district stakeholder who has a
complaint regarding the use of federal NCLB funds and is unable
to solve the issue, may address the complaint in writing to the
district’s superintendent.
Disputes addressing the enrollment, transportation (including
inter-district disputes), and other barriers to the education of
children and youth experiencing homelessness are also addressed
under this procedure. Parents, guardians, and unaccompanied
youth may initiate the dispute resolution process directly at
the school they choose, as well as at the district or district’s
homeless liaison’s office. The parent or guardian or
unaccompanied youth shall be provided with a written explanation
of the school’s decision including the rights of the parent,
guardian, or youth to appeal the decision. Students should be
provided with all services for which they are eligible while
disputes are resolved.
- The superintendent will investigate, within one week, the
circumstances of the complaint and render a decision, within two
weeks, after receipt of the complaint.
- The superintendent will notify the complainant of the
decision in writing.
- The complainant will be allowed one week to react to the
decision before it becomes final.
- The complainant will either accept or disagree with the
decision and will provide such acknowledgment in writing,
addressed to the district superintendent.
- If the issue is not resolved with the superintendent, the
complaint will be forwarded to the district’s Board of Education
for further review. The parent or guardian or unaccompanied
youth shall be provided with a written explanation of the
district’s decision including the rights of the parent,
guardian, or youth to appeal the decision.
- Unresolved complaints may be forwarded by the stakeholder to
the South Dakota Department of Education for review. (Consult SD
Department of Education Complaint Procedure)
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